Water Softeners

Free, no obligation survey to test water hardness, water pressure, discuss location, answer questions and provide an individual quotation

Water Softeners

Salt regenerating water softeners have been the answer to the issues of scale and water hardness for over a hundred years. They have been considered an essential piece of equipment in the commercial world for decades with most hotels, nursing homes, factories and restaurants in hard water areas having one. Since the evolution in the 1990’s of more compact units, 20,000+ domestic softeners have been fitted in the UK every year.


Why should you consider a water softener as an essential for your home?

  • Softeners protect all appliances that heat the water – improving their efficiency and longevity – e.g. washing machines, dishwashers, boilers, showers, kettles, instantaneous hot water taps.
  • Softeners reduce chemical use – 1/3 less washing powder, no or little washing conditioner, no requirement for cleaning products to deal with scale.
  • Softeners provide improved washing experience.
  • Softeners reduce cleaning.
  • Softeners keep your bathroom and kitchen looking like new.
  • Softeners now more compact and more affordable both to buy and run.
Where would a Water Softener be installed?

Generally as close to the rising main (internal stop tap) to minimise install costs, but in reality they can be installed anywhere in a property as long as protected from freezing and accessible to the water supply, drain and power supply.

What is the difference between electric and non-electric salt regenerating softeners?

Non-electric are more compact, use block salt and don’t require electric – useful for awkward installs (no electrics / tight on space). Electric (traditional softeners) cheaper to buy, can use a greater range of salt (cheaper to run), recharge less often so generally need less servicing.

What size Water Softener would I require?

It depends on water hardness, quantity of daily use (number of people) and peak usage (number of bathrooms). These can all be calculated during a free site survey.

Can I drink softened water?

YES as long as the incoming hardness is under 400ppm (resulting in sodium under 200ppm), there is more sodium in a glass of milk than 4 litres of artificially softened water. Exceptions to this are for people on zero tolerance sodium diets and babies using formula milk.

Why CHG?

  • High quality products including stainless steel service valves and hoses.
  • Top quality installs by qualified and experienced plumbers.
  • Best possible price in Somerset, Devon and Dorset. Won’t be beaten on like for like installations.
  • 24/7 emergency call out service.

Why CHG?

Our risk assessors are experienced and have undertaken the necessary City & Guilds training courses, which ensures we are maintaining a high standard of service delivery.

Legionella Compliance

Legionnaires’ disease is an acute form of pneumonia which was identified as a variant of the standard pneumonia in 1976 following infection of delegates at a legionnaires’ conference in California.

Legionnaires’ disease has a high profile because of its fatality rate of approx. 1 in 10 people that contract it and the fact that it can be avoided with the correct management of water systems.

Who does this concern – The duty holder is the legal term, but basically anyone who owns a property or employs people.

What is the duty holders legal responsibility – To appoint a responsible person, have the risk assessed, a scheme prepared to prevent or control the risk and oversee the continuing management, monitoring and record keeping of the precautions.

At CHG South West we can:

  • Prepare and review risk assessments
  • Prepare scheme to prevent or control risk
  • Assist with implementing, managing and monitoring precautions
  • Provide forms for keeping record of precautions and training

We would be happy to discuss and advise you on how often risk assessments should be carried out and reviewed


To find out more please read our Softener Consumer Guide

or Contact Us for your free survey