Privacy Policy Notice

Effective Date: 11th July 2023

At CHG South West, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.

Information We Collect

We may collect personal information from you when you visit our website, contact us, or use our services. The types of personal information we may collect include:

    1. Contact Information: Your name, email address, phone number, and mailing address.
    2. Service Details: Information related to the services you request or inquire about.
    3. Usage Information: Information about how you use our website, including IP addresses, browser type, operating system, and browsing activity.
    4. Communication Information: Records of any correspondence you have with us via email, phone, or other communication channels.

How We Use Your Information

We use the personal information we collect for the following purposes:

    1. To Provide Services: We may use your information to deliver the services you have requested, such as scheduling appointments or responding to inquiries.
    2. To Improve Our Services: We analyze usage data to enhance and optimize our website and services, ensuring a better user experience.
    3. To Communicate with You: We may use your contact information to send important updates, service-related announcements, and respond to your inquiries.
    4. To Legal and Safety Purposes: We may use your information to comply with applicable laws, regulations, legal processes, or enforce our rights in connection with any legal claims or investigations.
    5. To Protect Our Interests: We may use your information to detect, prevent, or address fraud, security breaches, or other malicious activities.

Information Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

    1. Service Providers: We may engage trusted third-party service providers who assist us in delivering our services. These providers are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
    2. Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
    3. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of the transaction. We will notify you of any such change and provide you with choices regarding your information.

Use of Cookies

Like many websites, we use cookies and similar technologies to enhance your browsing experience and gather information about how our website is used. Cookies are small text files that are placed on your device when you visit a website.

We use cookies for the following purposes:

    1. Essential Cookies: These cookies are necessary for the functioning of our website and enable you to navigate and use its features. They are usually set in response to your actions, such as accessing secure areas or filling out forms. Without these cookies, certain services may not be available to you.
    2. Analytics Cookies: We use analytics cookies to gather information about how visitors interact with our website, such as the pages they visit, the time spent on each page, and any error messages encountered. This helps us improve the performance and usability of our website.
    3. Marketing and Advertising Cookies: We may use marketing and advertising cookies to deliver relevant advertisements and promotions based on your interests and browsing behavior. These cookies may track your visits to our website and other websites to provide targeted advertising.

By using our website, you consent to the use of cookies as described in this Privacy Policy. You can control and manage cookies through your browser settings. Please note that blocking or deleting cookies may affect the functionality of our website and your user experience.

We may also use third-party cookies, such as those provided by analytics or advertising service providers. These third parties may collect information about your online activities over time and across different websites when you use our website.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

Marketing Communication

With your consent, we may use your contact information to send you promotional materials, newsletters, special offers, and other marketing communications related to our services. You have the right to opt-out of receiving such communications at any time.

If you wish to unsubscribe from our marketing communications, you can do so by following the instructions provided in the communication or by contacting us directly. Please note that even if you opt-out of receiving marketing communications, we may still send you non-promotional messages related to your ongoing services or transactions with us.

Your Rights and Choices

You have certain rights regarding your personal information. You may:

    1. Access and update your personal information by contacting us directly.
    2. Request the deletion of your personal information, subject to applicable legal requirements.
    3. Opt-out of receiving marketing communications from us.

Links to Third-Party Websites

Our website may contain links to third-party websites. Please note that we have no control over the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be posted on our website with the effective date. We encourage you to review this Policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the information provided below:

CHG South West Ltd, Ground Floor – Unit 1, Homewood Way, Bridport DT6 3FH

Tel: 01308 420170



Resources & Further Information