Water Softeners & Treatment Division

Why CHG?

  • Genuine 24/7 full emergency and complete service with all our own qualified plumbers, electricians to compliment our water engineers
  • Experienced local knowledge
  • FREE initial survey, quotation & consultation
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Water Softeners

Salt regenerating water softeners have been the answer to the issues of scale and water hardness for over a hundred years. They have been considered an essential piece of equipment in the commercial world for decades with most hotels, nursing homes, factories and restaurants in hard water areas having one. Since the evolution in the 1990’s of more compact units, 20,000+ domestic softeners have been fitted in the UK every year.

Why should you consider a water softener as an essential for your home?

  • Softeners protect all appliances that heat the water – improving their efficiency and longevity – e.g. washing machines, dishwashers, boilers, showers, kettles, instantaneous hot water taps.
  • Softeners reduce chemical use – 1/3 less washing powder, no or little washing conditioner, no requirement for cleaning products to deal with scale.
  • Softeners provide improved washing experience.
  • Softeners reduce cleaning.
  • Softeners keep your bathroom and kitchen looking like new.
  • Softeners now more compact and more affordable both to buy and run.

Frequently Asked Questions


Why CHG?

  • Surveyor of 17 years of experience in supplying, installing and servicing water softeners.
  • High quality products including stainless steel service valves and hoses.
  • Top quality installs by qualified and experienced plumbers.
  • Best possible price in Somerset, Devon and Dorset. Won’t be beaten on like for like installations.
  • 24/7 emergency call out service.

Why CHG?

Our risk assessor has 17 years’ experience and  has undertaken several recognised training courses, which ensures we are maintaining a high standard of service delivery.

Legionella Compliance

Legionnaires’ disease is an acute form of pneumonia which was identified as a variant of the standard pneumonia in 1976 following infection of delegates at a legionnaires’ conference in California.

Legionnaires’ disease has a high profile because of its fatality rate of approx. 1 in 10 people that contract it and the fact that it can be avoided with the correct management of water systems.

Who does this concern – The duty holder is the legal term, but basically anyone who owns a property or employs people.

What is the duty holders legal responsibility – To appoint a responsible person, have the risk assessed, a scheme prepared to prevent or control the risk and oversee the continuing management, monitoring and record keeping of the precautions.

Private Water Treatment

Private water supplies are varied and diverse – ranging from very basic springs feeding a collection chamber through to 100 metre deep boreholes.

Each supply comes with its own eccentricities and issues to deal with.


CHG has experience and expertise in:

  • Borehole installations
  • Refurbishing springs/reservoirs/storage tanks
  • Pump installations – well, borehole, booster sets
  • Bacteria treatment – Ultra Violet Sterillisers/Chlorine dosing
  • Softeners (commercial and domestic)
  • High chemical levels – Iron, Manganese, Aluminium, Arsenic, Nitrate, Hydrogen sulphide.
  • Sediment and colour – (Organic Carbons).
  • Acidic water (blue water, pin holing of copper) – pH Correction.

For more information or to arrange a free site visit to discuss your requirements please

Contact Us

CHG carry out:

  • Free site surveys and quotations
  • Design and installation of pumping and/or treatment
  • Servicing of all forms of water treatment equipment
  • Call outs – no water/issues with water supply 24/7

CHG were asked to attend a domestic site in Oxfordshire where their 3 year old borehole was not supplying sufficient water at peak times of usage. The decision was made to drill a second borehole 50 metres from the existing, at a depth of 60 metres. CHG were then employed to supply and install a Grundfos borehole pump with variable speed controller to work alongside the existing installation to meet the peak flow requirements.

As there was no plant room close to the borehole to hold the controls and pressure vessel a green insulated cabinet was installed close by.

CHG carried out all the trenching work between the borehole and control cabinet and installed the pipework and cable at regulation depth in ducting and with warning tape.

During the survey it had been identified that the power supply to the irrigation system close to the new borehole was undersized to take the addition of a borehole pump so the quote included removing the 6mm cable and the pulling in of a new 10mm supply from the plant room.

During the installation it was discovered that the original 6mm cable had not been installed in a duct but directly in the ground. The ducted cable was going to a green house. Following discussions with the client a route was decided upon in which to run the new 10mm cable involving a third of the distance being run in a trench which was hand dug and reinstated over the next two days.

Following all this work the system was commissioned and produced the flow and pressure the client had been hoping for.

The client said the following after completion of the works…

“I can thoroughly recommend CHG. Extremely professional, efficient and friendly. Problems encountered were resolved quickly and without fuss. A real 5 star service.”

Anonymous, Oxfordshire

Examples of Recent Work


  • Where would a Water Softener be installed?

Generally as close to the rising main (internal stop tap) to minimise install costs, but in reality they can be installed anywhere in a property as long as protected from freezing and accessible to the water supply, drain and power supply.

  • What is the difference between electric and non-electric salt regenerating softeners?

Non-electric are more compact, use block salt and don’t require electric – useful for awkward installs (no electrics / tight on space). Electric (traditional softeners) cheaper to buy, can use a greater range of salt (cheaper to run), recharge less often so generally need less servicing.

  • What size Water Softener would I require?

It depends on water hardness, quantity of daily use (number of people) and peak usage (number of bathrooms). These can all be calculated during a free site survey.

  • Can I drink softened water?

YES as long as the incoming hardness is under 400ppm (resulting in sodium under 200ppm), there is more sodium in a glass of milk than 4 litres of artificially softened water. Exceptions to this are for people on zero tolerance sodium diets and babies using formula milk.

To find out more please read our Softener Consumer Guide or Contact Us for a free survey